ID Resolve vs. LifeLock 2024

When comparing identity theft protection services like ID Resolve and LifeLock, it matters what coverage you need — and which features actually work.

Mary James, Author

Kate Quinlan, Editor

Last updated Feb 27, 2024

We receive compensation from the products and services mentioned in this story, but the opinions are the author's own. Compensation may impact where offers appear. We have not included all available products or offers. Learn more about how we make money and our editorial policies.

4.0

Editorial Rating

On ID Resolve's website

ID Resolve

Includes extras like cash advance
Offers personalized scam assistance
Plans don't cover children or dependents

4.9

Editorial Rating

On LifeLock's website

LifeLock

Up to 52% off first year when paid annually

Top-rated identity theft protection service
Provides up to $3 million in coverage
Multiple monitoring features including dark web, home title, and social media monitoring
Customer support experience is lacking

ID Resolve is a service that offers a clean dashboard and user experience but lacks robust monitoring and alerting features. It covers only individuals or individuals plus a spouse, so there are no child protection features for families. In testing, we found that the credit monitoring feature didn’t work, and customer support couldn’t help us. That may not be your experience, but given that the service offers no refunds or trials, we suggest trying it out monthly before committing to an entire year.

LifeLock, on the other hand, offers a money-back guarantee and robust monitoring features. Some plans cover individuals, couples, and families with children, including parental control software and up to $3 million in identity theft insurance. Although we experienced issues with customer support, they resolved our issue. We didn’t like how LifeLock shares data or how expensive renewal pricing is for the service. Since there’s a refund policy, you can try it before committing.

In this article

ID Resolve vs. LifeLock review at a glance
ID Resolve vs. LifeLock: prices
ID Resolve vs. LifeLock: monitoring and alerts
Which is safer, ID Resolve vs. LifeLock?
ID Resolve vs. LifeLock: compatibility and customer support
ID Resolve vs. LifeLock FAQs
ID Resolve vs. LifeLock: which identity theft protection service is better?

ID Resolve vs. LifeLock review at a glance

You may wonder if identity theft protection is worth it, and the answer is yes. If you’ve ever had to cancel credit card and debit cards and get them reissued, you got a taste of the hassle that identity theft could become for you. If you’re an individual who doesn’t want too many bells and whistles, ID Resolve may be for you. Comparatively, LifeLock has a robust set of features that includes protection for children. Families would benefit from a LifeLock subscription over ID Resolve, but individuals may find it too much for them alone.

ID Resolve: Best for individuals
LifeLock: Best for families

ID Resolve vs. LifeLock compared


Price	$8.25-$9.92/mo	$7.50–$38.99/mo for first yr
Identity theft insurance	Up to $1 million	Up to $3 million
Credit monitoring
3-bureau credit reports	Yes — Experian, Equifax, TransUnion	Yes — Experian, Equifax, TransUnion
Credit score
Identity recovery
Dark web alerts
Social media account alerts
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

ID Resolve pros and cons

Pros

Doesn’t share data
Offers medical ID monitoring
User-friendly, modern dashboard

Cons

Must wait 48 hours until your account is ready
No child monitoring features

LifeLock pros and cons

Pros

Individual, couple, and family plans
Up to $3 million in insurance benefits
Robust features

Cons

Expensive renewal costs
Shares data with third parties

ID Resolve vs. LifeLock: prices

		Best Value
Paid monthly	$8.25-$9.92/mo	$7.50–$38.99/mo for first yr
Best value plan	ID Resolve 360 for Individual + Spouse for $18.25/mo	Advantage for $14.99/mo (billed annually) for first yr
Identity theft insurance	Up to $1 million	Up to $3 million
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

ID Resolve plans

ID Resolve has some exciting features, like an email health checker that scans the internet to see if your email was involved in a data breach or opt-out services that stop pre-approved credit mailings and marketing phone calls, which thieves can use to steal your personal information. Plans are available for Individual or Individual + Spouse.

We could not find any information stating that ID Resolve offered a refund, and when we tested the product, there was no offer of a free trial or money-back guarantee.

ID Resolve: Basic coverage includes creditor notification, credit freeze and dispute assistance, credit reports and monitoring, lost wallet assistance, emergency cash advance, pre-approved credit card opt-outs, and medical ID fraud monitoring.
ID Resolve 360: Includes all of the features of ID Resolve but adds monthly credit refreshes, instant alerts, email health checks, ScamAssist® research service, digital security software, and a tool that checks for past instances of identity theft and fraud.

LifeLock plans

LifeLock offers a lot. Each of the plans we listed below is for a single person. Couples receive the same features per person, and family plans include unique features for children. Each family plan can cover up to five children.

LifeLock offers a 60-day money-back guarantee for annual plans and a 14-day money-back guarantee for monthly plans.

Standard: Offers basic coverage with identity theft insurance, ID and Social Security number (SSN) alerts, and one-bureau credit monitoring. Identity theft insurance up to $1.05 million.
Advantage: Includes all Standard plan features plus identity lock, phone takeover monitoring, alerts on crime in your name, and buy now pay later alerts. Identity theft insurance up to $1.2 million.
Ultimate Plus: Includes all Advantage plan features plus credit scores, three-bureau credit monitoring and reports, investment and 401(k) alerts, home title monitoring, and social media takeover alerts. Identity theft insurance up to $3 million.

Winner: LifeLock. LifeLock offers protection for children and a money-back guarantee for testing its service.

ID Resolve vs. LifeLock: monitoring and alerts

Feature		Our Pick
Credit monitoring
Financial activity alerts
3-bureau credit reports	Yes — Equifax, Experian, TransUnion	Yes — Experian, Equifax, TransUnion
Credit score
FICO score
Credit lock and freeze
Identity recovery
Dark web alerts
Social media account alerts
Social Security number monitoring
Home title monitoring
Address change alerts
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

ID Resolve offers essential identity theft tools like credit monitoring and the ability to freeze your credit. Some of the more advanced features, like an email health checker, emergency cash advance, and medical ID theft monitoring, are excellent additions to the primary service. While testing the service, we found it impossible to activate the credit check, and customer service could not help us. This is worth noting, considering the service doesn’t offer a free trial or money-back guarantee.

LifeLock is far more robust in terms of features. It includes dark web alerts, where your information goes after a company storing your personally identifiable information experiences a data breach. LifeLock can also alert you if something is up with your social media accounts or if someone tries to steal the title to your home (yeah, that’s a thing). Additionally, LifeLock offers up to $3 million in identity theft insurance and remediation costs, and there’s a money-back guarantee so you can try it without risk.

In the case of identity theft, you’ll have a dedicated remediation specialist with either ID Resolve or LifeLock. You also get extras like stolen wallet protection and multiple alerts to help you safeguard your identity. Since identity theft losses can be devastating, having these services in your back pocket can save you time, money, and headaches.

ID Resolve identity protection monitoring items dashboard — ID Resolve identity protection monitoring dashboard

You can access your dashboard after logging in to your account on the LifeLock website. — LifeLock monitoring dashboard

Winner: LifeLock. LifeLock offers more insurance coverage and features than ID Resolve, making it the more robust choice.

Which is safer, ID Resolve vs. LifeLock?

You give a lot of personal information to identity theft protection services, so it’s important to know how it handles your data privacy. You also deserve to know how they protect the information you entrust to them. Finally, you deserve to know who can access all that personal information. We’re not in love with third-party sharing, especially when it’s for marketing purposes.

ID Resolve vs. LifeLock data security

	Our Pick
Two-factor authentication
Multi-factor authentication
Collects data
Shares data with third parties
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

Usually, when we review privacy policies, we’re waiting for the ball to drop to see how much data is shared with third parties and for what reason. There are a lot of instances of companies sharing data with third parties to “advance interests,” which just means there’s some sort of exchange of money for data even though it isn’t technically “selling data.” We were surprised and impressed that ID Resolve doesn’t do that. We couldn’t find any instance of it in the privacy policy. LifeLock does, which is always disappointing.

Winner: ID Resolve. It’s rare to find any security product that doesn’t share your data with third parties, but we couldn’t find any instance in ID Resolve’s data-sharing policy.

ID Resolve vs. LifeLock: compatibility and customer support

Platform		Our Pick
Windows
macOS
Android
iOS
24/7 customer support
Customer support options	Phone, FAQ	Phone, online guides, community forums, social media, chat
Learn more	Get ID Resolve Read ID Resolve Review	Get LifeLock Read LifeLock Review

ID Resolve has a clean, modern interface that’s easy to navigate. We found in testing that once we signed up, we had to wait 48 hours before we could activate our service, which was weird. Most other services may make you wait for alerts and your credit report to populate from the three major credit bureaus as it collects data, but you can still access the portal. That wasn’t the case with ID Resolve. Still, once we started using the product, we found it helpful, except for the credit portion. We could not make it work at all. When we called customer support, they were completely unhelpful. We never got the credit monitoring features to work during our entire testing time.

LifeLock was easy to use from the beginning. We did have some issues, and when we reached out to support, they gave us the wrong information. Support eventually got us the right information, and we had no issue activating or using any of the features. LifeLock is also far more accessible with support options. You may not always want to wait on the phone, so having the ability to use a chat feature or search online guides is helpful.

Overall, we found LifeLock to be much easier to navigate regarding user-friendliness, working features, and support. ID Resolve made us jump through several hoops to cancel our account, while LifeLock made it easy and offered a refund. Even though both provided the security of two-factor authentication, we preferred LifeLock’s accessibility.

ID Resolve customer support contact page — ID Resolve's support page

LifeLock offers two-factor authentication (2FA) as an option in your account settings but it's not turned on by default. — LifeLock's two-factor authentication feature

Winner: LifeLock. LifeLock offers more compatibility and support options than ID Resolve.

ID Resolve vs. LifeLock FAQs

Is there anything better than LifeLock?

Yes, Norton LifeLock can get expensive depending on your chosen plan and during renewal. Aura and Allstate offer identity theft protection with robust features, reasonable pricing, user-friendly interfaces, and family and parental protection options. We would be happy to use any of the three of these services to protect our own identities.

What are the complaints about LifeLock?

Our biggest complaints about LifeLock are the renewal prices and the fact that it shares data with third parties. The Federal Trade Commission (FTC) wasn’t happy with how LifeLock handled its security breach and refunded customers. If you check the Consumer Affairs website, there are a lot of 1-star reviews for LifeLock complaining about double billing. The issues are a concern, especially for a service that’s expensive to start. If you aren’t thrilled about these complaints, other services like Aura, Allstate, and Identity Guard have better consumer ratings.

What is the best company to fix identity theft?

There are several identity theft protection companies best equipped to handle identity theft. We like Aura, Allstate, Identity Guard, LifeLock, and others. When evaluating an identity theft protection service, you should see how it handles remediation. White glove means someone will walk you through the entire process or handle much of it. You also want to look for language that shows the company is committed to assisting you until the end of the identity restoration process.

Who does Dave Ramsey recommend for identity theft protection?

Dave Ramsey has certified Zander Insurance as RamseyTrusted and says it’s the only company the team recommends. We believe various identity theft protection services are available and would hesitate to endorse only one source. Identity theft protection features differ from product to product, and no product offers a one-size-fits-all protection.

ID Resolve vs. LifeLock: which identity theft protection service is better?

LifeLock is the better choice in this situation. It offers more features, customer service options, and plans for individuals, couples, and families. We also had no issues with features working as intended when testing the product. While we don’t love the renewal pricing or the fact that it shares data with third parties, you get much more bang for your identity protection buck with a LifeLock subscription than with ID Resolve.

If neither of these services is what you’re looking for, we’ve included some suggestions below and compiled a guide to identity theft protection and credit monitoring. Whatever you do, make sure you’re using some kind of protection. Identity theft can be a nightmare, but these services can help you get back to normal quickly and painlessly.

4.9

Editorial Rating

On LifeLock's website

LifeLock

Up to 52% off first year when paid annually

Top-rated identity theft protection service
Provides up to $3 million in coverage
Multiple monitoring features including dark web, home title, and social media monitoring
Customer support experience is lacking

ID Resolve vs. LifeLock alternatives

If you’re looking for the best identity theft protection service and neither ID Resolve nor LifeLock fits your needs, try one of these below. We’ve tested them individually and are excited about the variety of features offered, like parental controls or coverage for an unlimited number of children.

Aura: Aura offers a robust identity monitoring solution with plans for individuals, couples, and families. The Aura identity theft protection plan monitors your SSN, auto, and home titles, criminal and court records, along with your financial accounts. It also offers several additional features, including antivirus software, a virtual private network (VPN), and a password manager. Aura offers a full refund on annual plans if you cancel within the first 60 days.
Get Aura | Read Aura Review

Allstate Identity Theft Protection: Allstate provides the most extensive identity theft insurance, offering $1 million in identity theft insurance, $500 in emergency cash, and a variety of unique features like an Elder Fraud Center, ghosting fraud resolution, and device location tracking. It’s competitively priced and even includes device and web protection. Allstate offers a 30-day free trial on all its plans, though payment info is required upfront.

Get Allstate | Read Allstate Review

Identity Guard: Identity Guard is owned by Aura but includes different pricing and identity protection plan offerings that can cover any budget. The family plans cover up to five adults and unlimited children, allowing you to prevent child identity theft as well. Identity Guard also offers a 60-day money back guarantee on any annual plan enrollment.
Get Identity Guard | Read Identity Guard Review

4.9

Editorial Rating

On Aura Identity Theft's website

Aura Identity Theft

Up to 68% off Family Annual Plans

Excellent identity theft protection service
Includes a password manager and VPN
Robust tools for children’s security
Provides VantageScore and not FICO score updates

Author Details

Mary James

About the Author

Mary is a seasoned cybersecurity writer with over seven years of experience. With a B.S. in Liberal Arts from Clarion University and an M.F.A. in Creative Writing from Point Park University, she educates audiences on scams, antivirus software, and more. Her passion lies in educating audiences on helpful ways to protect their data.